Need more information?
Visit our FAQ or Contact us
We are here to help! Give us a call 732-405-3566
Free standard shipping and returns on all orders
We are here to help! Give us a call 732-405-3566
Free standard shipping and returns on all orders
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Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@kiscocandles.com. Please note that returns will need to be sent to the following address: 4475 South Clinton Ave South Plainfield NJ 07080
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@kiscocandles.com.
Ordered Wrong Size Or Color Or Just No Longer Needed.
Yes you can return them as long as it's not opened & still in the 30 days of delivery of your order, The customer will be responsible for the shipping cost of BOTH WAYS.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. we may ask for pictures.
Here are a few tips for you.
Do not inhale the smoke directly.
Burn candles in a suitable holder with the right dimensions.
Snuff out the candle before it has burned down to 1 centimetre from the edge of the candle-holder.
Do not place candles in a draft. A candle placed in a draft will always smoke and drip.
Never leave a burning candle unattended.
Place a candle straight up. A leaning candle will always drip and smoke.
Never place a burning candle near curtains or other flammable objects. It is open fire, therefore caution is always necessary.
The wick should not be longer than 1 cm. If the wick is longer it may smoke and flicker. If necessary, cut the wick before lighting the candle.
Burn candles out of the reach of children and pets.
Place a candle on a non flammable coaster or in a non flammable holder. Of course, make sure the candle is placed in an adequate way and cannot not fall over.
Place candles at a distance of 10 cm from each other. Candles which are placed too close together can use each others’ heat which might cause dripping.
Do not move a burning candle.