Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@kiscocandles.com. Please note that returns will need to be sent to the following address: 4475 South Clinton Ave South Plainfield NJ 07080
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@kiscocandles.com.
Ordered Wrong Size Or Color Or Just No Longer Needed.
Yes you can return them as long as it's not opened & still in the 30 days of delivery of your order, The customer will be responsible for the shipping cost of BOTH WAYS.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. we may ask for pictures.
